HIGH TRAFFIC SEASON AT THE GATES

Nov. 30, 2022

We are officially entering the height of ‘the season’ in South Florida. The holidays are around the corner and we all know that brings more traffic on the roadways and at our gatehouses.

I’d ask that residents and guests please be patient while in line at the gatehouses. I’d also like to offer some best practices to ensure that we can process your guests and vendors as smoothly as possible.

• Make use of Fast Pass! Guests who have a Fast Pass and Photo Identification ready when they approach the gate are quickly processed. All the guard has to do is scan the pass, verify identification, and they can process the entry. You can send your guests passes directly using GateAccess.net or the GateAccess mobile app. Or, your guests can obtain one at the gate when they enter. It is a huge timesaver.

           Put your guests on the list! The most common cause for backup at the gates is guests or vendors who are not on the list. Courtesy phone calls are just that—a courtesy.

 I’ve been told by some residents that they don’t put their guests on the list because they want a call to let them know when they enter. You can register to receive texts or e-mails when your guests enter instead. GateAccess mobile app and GateAccess.net both have the option to do so in the ‘Contact Information’ settings. This way you will be notified when a guest enters without slowing down the gatehouse with making phone calls.

Errors do occur, and sometimes we have to follow-up on performance issues with the security staff. Please reach out to me if you experience any issues. We have long established processes in place to re-train, coach, and—if it comes to it, discipline security staff. This works optimally when we are informed of any problems our guests or residents experience as soon as possible. Please don’t feel as if you are getting someone in trouble, you are helping with the security of the property. 

I can be reached at 561-672-3308 or Ashley.shupe@aus.com

If you see something, Say Something.

Ashley Shupe, Security Liaison